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Interested in increasing your competitive edge with employers by improving your customer service skills?  Register at RSU 16 Adult Education (Mechanic Falls, Minot and Poland) for the next seven-week, full-time course beginning on Monday, June 24.  Course will include classroom training with paid work experience to eligible participants. Register online by June 7 at mechanicfalls.maineadulted.org  or call 207.345.3217.  The specialized training will include two days of classroom training and three days of on the job training at a Work Experience site.   A variety of topics will be covered including communication, conflict resolution, safety and security, time management, and common employability skills.  Potential students must pass a CASAS Reading and Math assessment to be accepted into the program and have-the-ability to work in the United States. The course is offered in conjunction with the National Retail Federation (NRF) and Retail Association of Maine.  The training program will result in nationally-recognized industry certifications in Retail Fundamentals and Customer Sales & Service from NRF, as well as certificates in Maine WorkReady and Digital Literacy. There is no charge for the program for those individuals who financially qualify. Workforce Training Partner programs include RSU 16 Adult Education, Western Maine Community Action, Central Western Maine Workforce Development Board and Lewiston CareerCenter.

Workforce Training partners met to discuss new Customer Service Course starting June 24th at RSU16.  Deadline to register is June 7th.  Pictured seated (l-r):  Christina King, Regional Employer Assistance Point; Jenny Rose, Director RSU16; Patti Saarinen, WIOA Program Coordinator; Standing Lisa Hartnett, Employment & Training Specialist; Suzette Moulton, Career & College Advisor.  Photo courtesy of Tambrey Gile, WMCA.
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